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Homeowner guidance

Your Home Is Talking To You

Most homeowners don't think about energy efficiency until something starts costing them money.

These are often signs that your property is trying to tell you something.

Our role is to help you understand what your home is saying and identify practical opportunities to improve comfort, efficiency and performance.

Common signs

  • A cold bedroom.
  • A draughty living room.
  • Condensation on the windows.
  • Unexpectedly high energy bills.
  • Uneven temperatures between rooms.

Homeowner journey

From symptoms to sensible improvements

Cold rooms, condensation and high bills are easier to act on when they are connected to the property fabric, systems and Energy Performance Certificate position.

1

Step 1

Find your EPC

Enter the postcode and choose the property record where one is available.

2

Step 2

See the gap to C

Check the current score and how many points are needed to reach EPC C.

3

Step 3

Review improvements

See practical improvements that may help close the gap.

4

Step 4

Estimate payback

Compare likely cost, annual saving and time to recover the investment.

5

Step 5

Decide next step

Request a review, roadmap, assessment or exemption evidence check if needed.

Example Property Verdict

The platform turns Energy Performance Certificate data and property clues into a simple verdict before you decide what to do next.

Property Verdict

A plain-English verdict on this property's EPC C position

Amber: Planning or professional review needed

Example homeowner verdict. Live verdicts use Energy Performance Certificate Register data where available.

Current EPC

D61

Gap to EPC C

8 points

EPC C Outlook

Needs Planning

Estimated Cost

Use EPC estimates or quotes

Estimated Payback

Use Return On Investment Calculator

Proceed Recommendation

Review next step

Comfort Outlook

Fair (40/100)

Recommended Next Step

Request Property Energy Story

Request Property Energy Story

The MHEE Property Intelligence Platform uses publicly available EPC data where available together with information provided by the user to generate advisory analysis, recommendations and improvement planning. Results are based on actual EPC data where available but do not constitute a new EPC assessment or official EPC certificate. Where an official EPC assessment is required, this can be arranged through Make My Home Energy Efficient.

Understanding your property

No two homes are exactly the same. A Victorian terrace, a 1930s semi-detached house and a modern apartment may all have completely different energy efficiency challenges.

That's why we believe every property should be assessed on its own merits rather than treated as a generic building.

Property Energy Story

For homeowners, the Property Energy Story connects everyday comfort problems with the fabric, systems and usage patterns that may be causing them.

Property Energy Story helps clients understand what their property is telling them through cold rooms, high bills, draughts, condensation, poor Energy Performance Certificate ratings and uneven comfort.

Output: Property Energy Story Report. A clear summary of why the property performs the way it does and where attention is most likely to be useful.

Building Fabric
Heating & Hot Water
Ventilation & Moisture
Occupancy & Usage
Improvement Potential

Homeowner report options

Use a paid report when you want a clearer explanation before choosing improvements.

£99

EPC Insight Review

Professional review of current EPC position, gap to C, recommendations and next steps.

Price on request

Landlord Readiness Review

Landlord-focused compliance planning and post-improvement evidence review where relevant.

Price on request

Portfolio Intelligence Review

For landlords and investors with multiple properties.

What can affect energy performance?

Many factors influence how efficiently a property operates. Understanding these factors can help homeowners make more informed decisions about future improvements.

Insulation levels
Heating systems
Hot water systems
Windows and doors
Ventilation
Lighting
Property construction

Improving comfort, not just ratings

An Energy Performance Certificate rating is important. But comfort matters too.

Warmer rooms

Lower energy bills

Better temperature control

Reduced condensation

Improved living conditions

Energy efficiency improvements often help achieve all of these goals.

Comfort Performance Index

The Comfort Performance Index connects energy performance with everyday living conditions, so homeowners can think about comfort as well as ratings.

Comfort Performance Index links energy performance to the way a home actually feels. It reviews thermal comfort, draught risk, moisture and condensation, and heating controls to create a simple advisory comfort score from 0 to 100.

1

Thermal Comfort

2

Draught and Air Leakage

3

Moisture and Condensation

4

Heating Controls

Poor
Fair
Moderate
Good
Excellent

Output: Comfort Performance Index from Poor to Excellent.

Comfort Outlook

Comfort Performance Index

An advisory comfort indicator based on property information, reported comfort issues and Energy Performance Certificate data where available.

55/100

Moderate

Main issues

  • Cold rooms or uneven temperatures
  • Draught and air leakage risk
  • Condensation or moisture risk
  • Limited heating controls

Likely causes

  • Heat loss through the building fabric
  • Loft insulation may need review
  • Ventilation may not be balancing moisture well
  • Heating controls may be too basic

Suggested first actions

  • Review insulation and heat-loss areas
  • Check loft insulation depth
  • Check draughts around windows and doors
  • Consider ventilation improvements
  • Review heating controls

The Comfort Performance Index is an advisory comfort indicator. It is not an official Energy Performance Certificate rating and does not replace an on-site property assessment.

Energy Performance Certificate Insight Review

Our Energy Performance Certificate Insight Review is designed to help homeowners understand what is influencing their property's energy performance.

Energy Performance Certificate Insight Review explains what sits behind an Energy Performance Certificate rating, so clients can understand the current position, assess the detail and choose a practical direction.

Output: Energy Performance Certificate Insight Review Report covering current Energy Performance Certificate position, assessment detail and strategic guidance.

1

Current Position

  • Energy Performance Certificate rating
  • Energy Performance Certificate score
  • Existing recommendations
2

Assessment

  • Accuracy
  • Missed opportunities
  • Property-specific factors
3

Strategic Guidance

  • Quick wins
  • Medium investments
  • Major projects

The goal is not simply to improve a rating but to improve understanding.

Next step

Want to understand what your home is telling you?

Request a Property Energy Story or Energy Performance Certificate Insight Review before spending money on improvements.

Book Energy Performance Certificate AssessmentRun Free Energy Performance Certificate Opportunity ScoreRequest Property Energy StoryRequest Energy Performance Certificate Insight ReviewBuild My Property Efficiency Roadmap